posted by orlandovacationhome on Oct 25
With a fragmented industry with lots of players and no strong “branded” presence, the consumer for vacation homes is left to make some decisions with little or no information regarding the maintenance and cleanliness of the home they will eventually be staying in. Quality assurance in the mind of the consumer will be the ultmate differentiator after staying in the home or referrring
Orlando Vacation Home Management Quality Assurance
How Clean is your Vacation Home
others to frequent that management company again. Along those lines, and before booking any vacation home, one should make sure that the management company has a program in place to proactively manage maintenance and cleanliness of each vacation home.
A quality program for housekeeping may include training methods, graded inspections and employee recognition to deliver a home that is clean and well maintained for each inbound guest. All three elements and others are part of an overall strategy to compete with the cleanest hotels, and to deliver a pleasurable experience.
From a maintenance perspective, regular and thorough inspections of the entire home are an important part of the process. Too many companies use the guests as their de facto QA team, which should not be the case, and is
All Vacation Homes Should be Quality Inspected
certainly not what you paid for. Performing needed maintenance and preventive maintenance at appropriate intervals before the guest arrives keep the home and its collective infrastructure operating effectively to the benefit of the occupants.
Before you book your vacation home, make sure the management company has a quality program in place as evidenced by testimonials, referrals or a program mentioned on their website. Although this might seem a given as a consumer, it is surprising to see the number of companies that don’t see the guest experience as part of their “brand”. Why? They put their time and efforts into other areas of the business or they purposely cut corners to reduce expenses. Make sure you never book with a company in the latter group.
